Privacy Policy

 

Privacy Policy

 

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.  

  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 

  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. 

 

GENERAL INFORMATION

 

Astera Tourism LLC commitment towards respect of our customer's privacy is our primary concern. We highly ensure to the best of our ability that all information you will provide to us thru the use of this website comply with applicable data protection and privacy laws. We provide this Privacy Policy statement to impart information and help you understand how we collect, use and protect your information when you visit and use this site. You should read this notice in conjunction with the Terms and Conditions of use of this website. By using this website you conform and signify your agreement to the Privacy Policy set forth herein by Astera Travel and Tourism LLC. If and should you do not signify conformity towards the policy expressed, we highly advise that you MUST NOT use this Site. Your continued use of this site's following the posting of changes to these terms will mean acceptance of those changes.

 

INFORMATION COLLECTED

 

We do not collect nor gather personal information about our customers except those that are rational and with relevance. The only way we will get any information is if you will give it to us when specifically asked. You are not obliged and required to provide any personal information to us unless, except and until you choose to register with us, opt to become a member, make a purchase of the products and services offered and posted in this website, sign up and subscribe to one of our email newsletters and promotions.

Whenever you make a reservation using this Site, we collect the essential data pertinent and applicable to complete and make reservations particularly your personal identification which includes your first and last name, your contact details that includes your telephone number, postal and e-mail address and your reservation details. We require such information so that we can process, fulfill and confirm your transactions and keep you informed of its status. Also whenever you make a purchase in this Site using your credit card, information such as credit card number, credit holders name and expiration date shall be asked. We may also collect in rare instances and circumstances information regarding your IP Address, browser type, domain name and access time as this will be significant in the purpose of our research to improve the service we provide to meet your specific needs and will not be in conjunction to any personal identifiable information that you may submit to us through this site. Through determining the IP address, it shall also assist us in deterring and/or preventing abusive use and performance of criminal activity in this Site.

 

DISCLOSURE OF PERSONAL DETAILS

 

Astera Tourism LLC recognizes and respects the significance of our customers' privacy. The security of all information associated with our customers is an important concern to us therefore we exercise with diligence at the best of our capacity to provide secure transmission of that information from your computer to our servers. Unfortunately we cannot warrant transmission over the Internet to be 100% secure and as we continuously do our best to protect your information, Astera Tourism LLC cannot and does not guarantee the security transmitted to us from our online products and services, and therefore you do so at your own risk. When you provide information through the site, it will be provided to Astera Tourism LLC as a whole and customers' needs to be aware that it may be accessed from countries whose laws provide diverse decree of protections for personal data and shall be aware that it may not be in parallel to the level of protection provided in your own country. Astera Tourism LLC guarantees that it will not pass on, release, divulge and disclose any specific personal information to any third party without your explicit permission or under distinctive circumstances, as such where in good faith, the law requires of it. We may share your personal data in response to subpoenas, court orders or other legal proceedings and/or in exceptional circumstances through judicial or official orders that may require us to hand the data over relevant authority or court to establish and exercise our rights, to defend against legal claims and/or in such cases required by the Law. Other than those mentioned and set above, you will be notified and will be asked for permission when there will be instances that your personal information shall be shared through a third party where you will have the opportunity to choose whether or not to disclose such information.

 

PROTECTION OF INFORMATION

 

The data you provided to Astera Tourism LLC is encoded and transmitted using SSL (Secure Socket Layer) protocol, a system widely used to encrypt data automatically before transmitting it to us. You need to understand that despite these measures, we do not guarantee that unauthorized access to your information can and may not happen. Astera Tourism LLC will not be liable for such any unauthorized access unless proven under the cause of our gross negligence. This Privacy Policy maybe amended, changed, rectified at any time and Astera Tourism LLC reserves solely the rights to perform any changes, modification and rectification to this Privacy Policy practice without prior notice and will be applicable soon as they are uploaded and posted in this Site.

 

Terms & conditions

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 

  • United Arab of Emirates is our country of domicile.

  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

 

  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.  

  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

  • https://www.asteratourism.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

  • “We accept payments online using Visa and MasterCard credit/debit card in AED, EUR & USD”.

  • All services/ rooms are subject to availability at the time of receiving final confirmation from your end

  • Early check in & late check out is subject to availability

  • Check in & check out time varies from hotel to hotel

  • Please check the visa / health requirements for the destination & transit country, with the respective consulate / embassy

  • Please make sure the names given in the booking are as appearing in the passport

  • Please make sure any special handling requirements, e.g. unaccompanied minors, wheelchair or assistance for medical reasons are made well in advance.

  • Strictly NO REFUNDS for unutilized tours / transfers.

  • Full charges for whole duration of stay apply for Passenger No Show or last minute cancellation on arrival date.

  • Above rates are Net and Non Commissionable.

  • Your confirmation voucher and Air E-tickets will be sent not late 2 days before departure in case of fixed departure.

  • The package price does not include – Expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.

  • In case of any Visa denial or any delay in Visa process we shall not be responsible for any loss due to the same and no refund will be applicable. Visa approval and process duration is as per consulate / embassy discretion. We cannot guarantee if visa shall be granted and duration to process the same.

  • In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard with prior notice.

  • Transportation shall be provided as per the itinerary on sharing basis and will not be at disposal.

  • Package rates are subject to change without prior notice, Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.

  • www.asteratourism.com  will not be responsible with regards to the hotel services, the client are requested to check the hotel review before confirmation.

  • It is mandatory for all guests to carry valid photo ID’s (Passport).

  • Air tickets issued on special fares are NON REFUNDABLE and Guest shall bear cancellation charges.

  • Flight timing is subject to change as per Airline discretion and www.asteratourism.com will not be responsible to for any flight time change or loss of baggage and will not provide any compensation against it.

 

Refund Policy

Booking and purchase conditions contain limitations and exclusion of liability to any person(s) who books and/or takes any of the holiday and/or travel arrangements advertised on this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed. Where you have booked your travel arrangements through us acting as principal, you, or any member of your party, may cancel the travel arrangements at any time, but the cancellation will be effective only if Cancellation is done on our online system or through a mail sent to our reservation department.

  • Refunds will be done only through the Original Mode of Payment.

 
 
 

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Тел/Whatsapp +7 915 3185975

Тел/Whatsapp +971 50 7665946

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Офис М10, Al Reem Tower,

Al Maktoum Road, Deira, Dubai, UAE

P.O.Box: 213758, Jumeirah Post, Dubai

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